Returns & Refunds Policy
At Anja Bock PTY Ltd, we are committed to providing you with a safe, inspiring, and transformative experience. Please read this page carefully to understand our policies regarding cancellations, refunds, and rescheduling.
1. Memberships (Digital Library Access)
-
Memberships give immediate access to our digital library of recordings, playlists, and meditations.
-
Because access is provided immediately, all payments are non-refundable.
-
You may cancel your membership at any time via your account settings to stop future payments.
-
No refunds will be provided for payments already made.
2. 1:1 Sessions (Private Mentorship)
-
All 1:1 sessions are non-refundable.
-
To reschedule, please provide at least 5 days’ notice.
-
If you need to cancel less than 5 days in advance, you may gift your session to a friend by emailing us at least 24 hours prior with their details.
-
If you miss the session or cancel last minute without gifting it, the session is considered forfeited.
3. Cancellations of Live Classes or Group Events
-
We reserve the right to cancel or reschedule live classes or group events if necessary.
-
In such cases, members will be offered alternative dates, recordings, or credit toward future sessions.
4. How to Request a Reschedule or Gift a Session
-
Email us at info@new.anjabock.africa with the following:
-
Your full name
-
Original session date and time
-
If gifting, the recipient’s name and email
-
-
Requests must meet the notice requirements outlined above to be honored.
5. Important Notes
-
All digital content, recordings, and materials are provided “as is”.
-
By purchasing a membership or booking a session, you acknowledge and accept that refunds are not available.
-
We encourage all participants to carefully review dates, times, and materials before booking to avoid accidental loss of sessions.
6. Contact Us
If you have any questions about our Returns & Refunds Policy, please contact us:
-
Email: info@new.anjabock.africa
-
Phone: +27 (72) 712 4877